Refund policy

Refund & Return Policy

*Last Updated: May 2026*

Thank you for shopping with us. As many of our products are made to order and personalized specifically for you, please review our policy carefully before placing an order.

Personalized and Custom Products

Due to the customized nature of our products, all personalized and custom-made items are final sale.

We do not accept returns, exchanges, or offer refunds for:

•⁠  ⁠Change of mind
•⁠  ⁠Incorrect spelling, dates, names, or information provided by the customer
•⁠  ⁠Customer approval errors
•⁠  ⁠Delays caused by shipping carriers

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an error made by us, please contact us within *7 days of delivery*.

Please include:

•⁠  ⁠Your order number
•⁠  ⁠Clear photographs of the item
•⁠  ⁠A description of the issue

If approved, we will:

•⁠  ⁠Replace the item, or
•⁠  ⁠Provide a refund at our discretion

Order Cancellations

Orders may be cancelled within *24 hours of purchase*.

Once production has started, cancellations are no longer possible.

Contact Us

For any concerns regarding your order, please contact us at:

support@sfcustomcreations.ca